Refund policy

Return & Refund Policy

At Kviflon, we want you to shop with confidence. To ensure your complete satisfaction, we proudly offer a 60-Day Risk-Free Home Trial. If you have any questions about your order, our support team is always here to help. Please thoroughly review the comprehensive policy below before placing your order.

1. Return Window & 60-Day Home Trial

We accept return requests within 60 days of the confirmed delivery date. This gives you ample time to inspect the product in your space risk-free.

To be eligible for a standard full return, the item must be:

Uninstalled
Unused
In its original packaging
Returned with all original parts, accessories, manuals, and tags

Return requests submitted after 60 days of confirmed delivery will not be accepted under any circumstances.

2. Return Authorization Required (RMA)

Please do not send any item back without contacting us first. All returns must be approved in advance and issued an official Return Merchandise Authorization (RMA) number by our support team. Returns sent without prior authorization may not be identifiable, could be rejected at the warehouse, and cannot be processed for a refund.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide clear photos or videos of:

The item and the specific issue observed
The exterior packaging conditions
The shipping label showing tracking details

Once reviewed and confirmed, Kviflon will provide an appropriate solution at our expense, which may include supplying replacement parts, sending a brand-new replacement item, or issuing a partial or full refund where applicable. For minor issues or missing hardware parts, Kviflon reserves the right to first offer practical replacement parts or alternative solutions before authorizing a full return.

4. Preference-Based Returns

If you would like to return an item for personal preference reasons, such as:

Change of mind or no longer needing the item
Style, finish, or color preference
Size or aesthetic suitability concerns not caused by a product defect
Compatibility concerns not stemming from product errors
Ordering the incorrect model or variation by mistake

You may request a return within 60 days of delivery, provided the item remains strictly uninstalled, unused, and completely intact within its original packaging. For all preference-based returns, the customer is fully responsible for all return-related logistics and warehouse handling costs as detailed below.

5. Return Shipping and Restocking Fee Responsibility

If the return is due to a Kviflon issue:
Examples include items arriving damaged, functional manufacturing defects, sending the incorrect item, or product specifications being materially different from the order description. In these situations, Kviflon will fully cover the reasonable carrier return costs, dispatch replacement components, or provide another appropriate full resolution.

If the return is due to customer preference:
For non-quality-related returns, the customer is solely responsible for all applicable logistical costs. This includes arranging and paying for return shipping fees and absorbing any non-refundable outbound shipping charges already incurred by the carrier. Additionally, a 15% restocking fee will be deducted from the final refund amount to cover warehouse inspection, repacking, and restocking labor.

6. U.S. Return Address

If your return request is officially approved, your RMA confirmation email will include explicit packing instructions and the designated warehouse address. Approved returns should be sent exclusively to the address provided by our support team.

Kviflon Returns
2105 Buford Highway 30518
Buford, GA, United States

7. Optional Partial Refund / Keep the Item Option

For certain preference-based return requests, Kviflon may, at its sole discretion, offer a convenient alternative settlement: Keep the item + receive an immediate partial refund. This voluntary option is specifically designed to help customers bypass the high costs, heavy lifting, and logistical inconveniences associated with return shipping for large-item freight. If offered, the partial refund percentage is evaluated case-by-case based on product conditions and order details.

8. Order Cancellation Policy

Orders may be canceled free of charge provided the request is received before the order enters processing, warehouse fulfillment, or carrier shipment preparation. While we attempt to accommodate adjustments within the first 24 hours after purchase, once an order is processed or dispatched by our fulfillment center, cancellation is no longer structurally possible. In such cases, please accept delivery and contact our support team to initiate a standard return process if eligible.

9. Refused Delivery

If a customer refuses product delivery for reasons not caused by a verified Kviflon error, any subsequent refund will be heavily reduced by all logistics expenses incurred. Deductions include, but are not limited to, original outbound shipping charges, return carrier shipping fees, carrier parcel interception or rerouting fees, and warehouse handling assessments. These deductions can be significant due to the physical size and weight of premium ceiling fan equipment.

10. Non-Returnable Items

The following items are strictly excluded from our return policy and are not eligible for a refund:

Items that have been partially or fully installed, mounted, or used
Items missing original factory packaging, essential internal protection materials, or accessories
Packages returned to our warehouses without a valid, pre-approved RMA authorization number
Customized, modified, or made-to-order products
Expedited premium shipping surcharges once the delivery service has been performed
Standard return requests submitted more than 60 days after the confirmed delivery date

11. Refund Processing Timeframe

Once your returned package is safely received and thoroughly inspected at our GA warehouse, we will notify you via email regarding the approval or rejection status of your refund. If approved, the net refund will be automatically credited to your original payment method within 7–14 business days. Please note that individual banking institutions or credit card issuers may require additional administrative processing cycles to post the funds to your account statement.

12. Product Variations and Disclaimers

Please take note of the following natural product characteristics before purchasing:

Slight product color variations may occur due to individual digital screen calibrations, monitor settings, or ambient studio photography lighting.
Manual physical measurements may vary slightly within a standard, reasonable industrial tolerance layout.
Minor hand-crafted glass or crystal textural variations that do not impair structural integrity or normal operations are not categorized as factory defects.

Kviflon is not responsible or liable for any third-party installation costs, independent electrician labor fees, or removal fees under any circumstances, unless explicitly mandated by local statutory consumer laws or authorized by us beforehand in writing.

13. Pre-Purchase Consultations

If you have any initial uncertainty regarding product sizing, motor finish details, ceiling slope airflow compatibility, or technical electrical installation requirements, we highly encourage you to consult our product experts before placing your order to ensure a perfect fit for your home.

14. Contact Support

For dedicated assistance with returns, refund statuses, tracking updates, replacement part requests, or any general order concerns, please contact our global service desk directly at:

📧 service@kviflon.com